Home builders are placing increased focus on servicing customer
By admin - Last updated: Sunday, October 4, 2009 - Save & Share - Leave a Comment
J.D. Power and Associates reports home builders are placing increased focus on servicing their customers. the report notes that while there are less buyers, the customer service these buyers are receiving is higher than received last year from the nation’s home builders.
Factors that help determine customer satisfaction according to the report include:
- Workmanship
- Warranty
- Service staff
- Price
- Sales staff
The overall improved ranking is a good sign for consumers who are coming back into the market and seriously considering building a new home.